When bank passbook is lost, and when it's not lost

A customer of Britain's Halifax Bank received a letter from the bank the other day saying that because she had lost her passbook, she'd have to apply to open a new account. All of which was a surprise to the woman because the passbook in question was safely in her possession and not lost at all.

Turns out several years ago a staff member at the bank may have inadvertently flagged it as lost. Which SHOULD have meant the customer could not use the account. But a flaw in the system prevented this, so the customer merrily continued to use her account, despite the bank's system believing the passbook was lost.

Halifax errors that cost a saver time and worry